KA.RA.DA factory 身體工場中信會館

FJG集團、KARADA的主管們好：

我想要反映貴公司FJG集團的網路預約系統非常有問題，2022/11/11 (五) 上網預約KALADA南港店11/13下午3點的課程，結果當天到了現場，櫃台反映並沒有收到網路預約，我不知道貴公司的網路後台發生甚麼事情，當下我只覺得FJG集團KARADA非常沒有管理的感覺，科技始終跟不上人性。

我很喜歡KARADA，也推薦很多朋友與親人來，曾經去過其他地方按摩，但還是覺得KARADA最能精準地解決身體的問題，不然我也不會一直回來KARADA。

貴公司的經營理念是：Technology（調整身體的高度技術）、Safety & Trust（讓客人能安心、信賴）、Hospitality（無微不至的服務精神）。

我覺得當天南港KARADA店長的服務精神很好，後續的危機處理能讓客人安心與信賴，對身體的Technology也很好。但KARADA總公司FJG集團在推廣更全面服務的Technology似乎非常不足，現在餐廳使用網路或是LINE預約已是日常，為什麼KALADA的預約一定要親自打電話然後再親自打電話確認呢？

希望KARADA實現全世界人們追求健康的夢想不只止於店面的診療床，只有面對面才能感受，而是能透過網路科技也能感受到。希望FJG集團能正視問題並積極決絕，真的能做到把顧客當做家人，把員工當做家人 (我想南港店的員工當天應該被我嚇到了，因為我很生氣) ，而不只是文字與流於形式的口號。

顧客 黃小姐

Karada (in Japanese, "Body") Factory is quite different from normal massage stores. They use Japanese invented techniques to adjust your spine, pelvis, bones, and muscles to make longer-lasting comfort. Their AP lessons are for the adjustments and muscle-streching, and the BP for massaging your body. They also offer face-tightening and other lessons but I haven't tried.

From my experience, I had old problems with my neck - I worked with computers and played mobile games everyday for a long time, so my neck was always streching forward. I felt pain in my neck muscles, so I had went for massage stores and requested a strong massage over my neck and shoulder muscles. It had better times, but the pain came back after 1-2 days and I even started to feel blurry of my sight. There was a chance I got recommended to this Karada Factory, and they said, "Oh, you have your neck spine tilted! " And after 2-3 times of AP lessons (1-2 weeks per lesson), I got a lot better and I don't feel blurry of my sight anymore. They also helped me to adjust my chest and lower back spines so I don't got back pain in my waist so often. Now I just need to go there every 3-4 weeks for the "maintenance".

I specifically recommend Mr. Chung for your AP lessons in the CTBC Financial Park store. He is the most senior practitioner of the store, with rich experiences in all kinds of situations and excellent skills. He is strong enough but also careful enough for soothing your muscle pain. He can also do BP lessons perfectly, but you can take other practitioners' service as well.

極度不推薦
接電話店員態度極差
連體驗都不想體驗

上個月底看到有第一次體驗90分鐘的優惠價，
想說去體驗看看，就打電話詢問，

店員對活動一問三不知
要一直跑去問其他人等就算了，
每問到他答不出來的問題 他就要歎一口氣，
這麼不想回答 麻煩直接說，我也懶得浪費時間，

問了半天 最後說當天師傅都沒空，沒辦法使用90分鐘優惠，
我說改天再來，
店員回說優惠只到7月底，改天就沒了，
我看了看月曆，明明才20幾號，是在騙誰？
也懶得跟他爭，這種趕客人的態度 我一毛錢都不願意花Zzzzz

來過5次以上，平常的體驗不錯，但今天按得體驗較差！
做指壓按摩60分課程，除腰部有說特別加強外，表示因有運動希望做全身放鬆。
按摩手法感覺不熟練，另未與客戶充足溝通，
雖有針對加強的部位放鬆，
但正面與側邊之大腿、頭部、頸部、手臂等部位皆未做放鬆處理。
希望之後能改善

Professional with great skill and knowledge. Feel relaxed after each session and really helped improving my posture and soreness.

This place is amazing! I have a serious back issue. And I was really stressed. This place is magical. Only bad thing is the clothes they have to change. They are too small hahahaha

身體工場的AP課程，除了肌肉的放鬆外，更有脊椎的調整，讓長時間的姿勢不良獲得大大的改善！我是讓Eno 老師服務，他還會講一些平日作息的注意事項，尤其有在做重量訓練的我，他能提出我該注意的地方。非常棒！