Starbucks Coffee / 星巴克 振興門市

Long review and rating due to unpleasant experience by one service and staff. Food and drinks were fine.

I occasionally come in the mornings with my son between 6: 45 am-7: 30 am before work. Yesterday, Wednesday, 3/22, was the first time the atmosphere was pretty uncomfortable. The service personally was great and professional by Beth. She was kind, patient and had a gentle smile when taking my order. She seemed like she may have still been in training or had less experience, but she was very professional.

What ruined the atmosphere was the other woman who was working. I didn't get a chance to see her name, but she was older, had short hair and seemed like she had more experience than Beth. From the time we sat down to the time we left, she probably talked down to her coworker very rudely, disrespectfully and unprofessionally. In Mandarin, she kept sighing loudly in frustration and saying things rather loudly along the lines of "Lady, what are you doing? , why can't you get it? , what's wrong with you? " - multiple times. Instead of actually training her, showing her where things are, taking time to help her, encouraging her and being professional about it, she just berated her over and over again. Beth did not seem like she felt comfortable at all, but she kept a smile on the whole time and kept her professionalism, unlike her superior, who clearly has superiority complex.

Before we left, she told Beth, "It'd be better if you weren't here. Just leave, leave the scene now. Go, go, to take a rest! " (translated). Beth finished helping a customer and immediately walked into the break room. I'm sure she felt discouraged, embarrassed and defeated. And not once throughout the whole hour I was there did she show it or talk back to her manager. I almost wish she spoke up and hope she did/does when she's not working.

I was shocked at the older woman's nasty attitude and verbal abuse and her openness about it. She did this in front of customers too while Beth was taking their order and processing Ubereats. This created a really uncomfortable atmosphere for those dining in. I also had my young son with me.

The older woman was welcoming towards guests (clearly not genuinely) and worked efficiently, but what's the point in that when you aren't willing and patient enough to teach your own team members and treat them with the same kindness? She completely abused her seniority and power to treat Beth. I am sure this is not the standard and the values that Starbucks requires and calls for. There needs to be consequences for this manager or staff member and more importantly, she needs training in HOW TO TRAIN. How do you expect someone to learn if they don't feel comfortable coming to you for help? This way of teaching and training is abuse.

Beth should be placed with someone who actually wants to be a team member and work with her in a positive, encouraging way. Her professionalism and service should be rewarded. You did a great job, Beth, and you don't deserve this kind of treatment. Please speak up and report her directly to your higher ups if you can. She shouldn't be allowed to work if this is her attitude and treatment towards others.

這間店可能因為裝潢吸引人，又臨近大醫院吧，平日上午帶書來，想在咖啡香裡沈浸閱讀，結果內用的兩層樓遍佈「劈裡啪啦打電腦的”小資”」、「穿著刺眼的輕熟女成堆在開會」、「玩手機渾然忘我的老伯伯老奶奶」。

戶外區更糟糕，一堆路過的人不知道是否為了用免費wifi，都沒消費就敢厚顏無恥的佔位子坐在那，刷抖音、談保險、聊政治（暈‍⋯⋯）

劣幣驅逐良幣，我這個真正花錢的人沒買到好體驗，倒是收穫很多噪音跟煩悶⋯店員很社牛，一直努力跟客人聊天，蠻親切的，我説的她肯定懂，因為她一直出來”擦招牌”，像是在跟佔位的人做無聲的抗議，想必她也很無奈吧⋯⋯

隨著疫情解封，內用馬克杯再次重出江湖，喝起來特別有感覺，這間店在振興醫院正門外，感覺店內麵包類選擇性特多，陳列的杯子也蠻多的，對於陪病家屬或探病訪客都很方便，除了室內座位，門口庭園也有戶外陽傘座位區，頗悠閒

聽說振興門市8/12重新開幕所以我來了…
兩層樓有庭院的建築物，喜歡享受陽光的人，戶外區位置是不錯的選擇！
以為稍離市中心可遠離人群享受悠閒時光，可能是TGIF吧！到訪時內用客人已坐滿八成，二樓窗景位置當然與我無緣啦～找到一樓角落尚可位置，只是要一直聽空氣門開關的聲音，而且已被中秋禮盒佔據一部，有點可惜…

一定要稱讚今天值班的兩位店員！

1. 第一次用禮物卡不會，她們耐心服務；

2. 而且其中一位看到我外帶，雖然我原本不拿，但她說明後、徵得我同意主動細心裝好提手讓我拿得很方便️

3. 之前4、5月，這家店搭活動、人潮多時也會主動提醒客人可能等待要花多少時間，而不是對進門的客戶不理會

感覺到用心！

今天來振興，還沒吃早餐低血糖的同伴，端咖啡爬樓梯時，一頭撞上樓梯天花板，眼冒金星摔倒，熱咖啡灑滿梯間，店員聽聲馬上來關切，清理殘局並又招待咖啡，都是我們搞的錯，店員百忙中還要收拾，卻並沒有不高興，還溫柔的關懷朋友還好吧，讓我們很不好意思，感謝美麗的店員小姐，給我們一個美好的早上

環境、空間都很舒服，飲品和餐點都沒什麼問題。

只是不太理解為什麼星巴克的店內不能拍照（其他家都沒遇過這樣的狀況過），明明拍的地方沒有人、也不影響別人的情況下，僅因佈置很用心、窗外還有一棵盛開的油桐花、所以想拍下，店員突然的告知、讓人感覺有點詫異。

咖啡廳不是你自己的家，台灣人真的很喜歡大聲說話，完全不尊重其他在場的人，我們沒有要聽你們的談話。
It's a lovely place with nice staffs. Regrettably, we had a horrible morning this Sat. A couple let their children run and shout in the cafe. Again and again. And then, several people had a meeting about babysitting in the sofa area. I could hear their voice over ten metres away. They totally ruin the peaceful ambience.

2020 07 15 (三)
星巴克振興店，是一個人可以獨享沈思，寧靜喝咖啡的好地方。

今日早餐餐點
田園雞肉帕里尼
本日咖啡

餐點口味個人認為不錯吃，帕里尼，有相當濃郁的雞肉和著九層塔味，相當順口，很合我味 (胃) 再搭本日咖啡簡直是無敵了!

10/2 今天晚上的值班沒有清理乾淨環境，一二樓環境皆髒亂，但店員卻在聊天，因店員的大聲談論影響到我和朋友讀書，店員說21: 30打烊，但當我和朋友要上網查詢附近還有沒有其他可以轉移的陣地時發現 本店營業到晚上22: 00
我們還被告知2次21: 30結束營業
到底多急著下班?

之前很喜歡來這家門市，感覺很舒服，不過今天晚上值班的店員，大聲在抱怨星巴克的制度，影響星巴克的商譽，且樓上桌子還有樓下 明明就很多地方都髒髒的，也不整理，就在那邊聊天。還有，上網看明明就開到22: 00，卻在晚上9點初就跟我們客人們說開到21: 30，一到21: 30就趕我們離開，是奪急著下班？

It's my favorite Starbucks around this area. 2nd floor is the best environment, and you can relax yourself with the awesome music.

空間大，裝潢優雅，座位舒適。
扣了一顆星在於上次造訪，只因點餐猶豫一會兒就被店員以極不耐煩的語氣催促，甚至聽到"不想講就算了"這有點無言的尷尬狀況. 希望員工只是一時急躁. 其他對於抽獎活動，會員卡的解釋都很周到。

未到關門時間，
晚班特定店員走路拖著地板走來走去在打掃，
打掃也很粗魯製造極大噪音，
似乎很不甘願做這份工作。

是有多想趕客人走? ！? ！

服務親切，相關用品充分，例如：糖包有兩種，紙巾、封口棒、餐具、奶油球、糖漿不缺。有很多地方的Starbucks這些東西都要開口跟他們要才會給，但在這裡完全開放視個人需要自行取用，不用多也不會少個人使用剛剛好就好。

星巴克是美國一家跨國連鎖咖啡店，也是全球最大的連鎖咖啡店，霍華·蕭茲是始創人、發源地與總部位於美國華盛頓州西雅圖。除咖啡之外，亦有茶飲等飲料，以及三明治、糕點等點心類食品。其成立於1971年，最初僅專賣咖啡豆，在轉型為現行的經營型態後開始快速展店，並成為美式生活的象徵之一，部分店鋪甚至與超級市場、書店等異業結盟，以複合式商店經營。根據星巴克2018年報，星巴克在全球75個國家及地區皆有據點，由該公司直接營運的分店有13275間，特許經營分店更多達14064間。當中亦有不少分店的會具當地特色及找來設計師設計，如法國巴黎歌劇院店、義大利郵局宮店、日本福岡的表參道店

Your classic Starbucks coffee shop. It is a bit smaller than some other shops I've been to in Taipei, but the smaller size kind of makes it cozy.
It can be a bit busy over the weekends because of near by college events.